Tenant Information


Our tenants’ biggest demand is for a quick and organised response to any issues. Borrelli Quirks professional property management team works hard to handle all requests with urgency and with minimal disruption. We value all of our tenants and we work actively to support them throughout their time renting with us.

We believe in transparent communication with all clients and have a great track record of mediating between owners and tenants, we endeavour to always offer informative and objective advice to both parties.


Rental Payments

As per the Residential Tenancy Agreement, rent payments are to be made in advance and paid the amount that is agreed upon by the property owner and the tenant.

Contact your property manager immediately if you know you are unable to make a payment on or before the due date.

Rental Bond

Your Rental Bond is held by the NSW Office of Fair Trading as a form of security against any potential damage done to the property during your tenancy. Upon move-in, you should receive confirmation from the Department of Fair Trading that they received your bond payment. They should also provide you with a Rental Bond Registration Number, for your records.

Upon completion of your tenancy and vacation of the property, your Rental Bond will be refunded to you, save for any deductions designated by agreement between parties or an order by Tribunal, in case of a dispute.

You are required to receive permission from Borrelli Quirk before moving any additional or previously undesignated persons into the residence after the lease has started. Please advise us as soon as possible so that the new potential tenant(s) can fill out all the necessary paperwork as early as possible. (A tenancy application form and a Change of Shared Tenancy Bond form must be completed and submitted to our office).

Condition Report

You will be given a condition report when signing your Residential Tenancy Agreement. This is a detailed report on the condition of the property when taking occupancy. Tenants must check the report thoroughly and draw to our attention any discrepancies that may appear in the report immediately and then the report must be signed and dated before returning to our office within 7 days of receiving it.


Periodic Inspections

Six to eight weeks after moving in, an inspection will be carried out by your property manager. After this initial inspection, if the property is being maintained to our high standard, all future inspections will occur in 3-5 month intervals. If there is a problem another inspection will be carried out requesting these issues be rectified within the next 2-4 weeks. The tenant will be given at least one week’s notice before each inspection.


We retain a duplicate key to all properties for periodic inspections, routine maintenance and in case of any emergencies. The keys can be borrowed during office hours, given special circumstances and after producing proper identification, but must be returned within 24 hours. This service is unavailable when the office is closed, please contact our after hours locksmiths on 4968 2167 to help you gain access, this will be at your own expense and if the lock is damaged and needs to be replaced a new key must be delivered to this office as soon as possible.

Locks may only be changed upon obtaining written permission from us, and only on the understanding that you provide us with a spare set of keys after changing the locks.

Tenants Contents

The Landlord’s insurance does not cover tenant’s contents, and the Landlord cannot be held responsible for damaged or lost items belonging to the tenant.

Electricity, Phone, Gas

It is the sole responsibility of the tenant to place appropriate utilities accounts in his/her name(s) and arrange a meter reading, prior to vacating.

Repairs & Maintenance

All requests for repairs must be put in writing. Please use the Repair Request forms provided by our offices. You can also request repairs online by downloading the Maintenance Form or emailing [email protected].

All repairs are attended to as promptly as possible. However, it is often necessary to obtain your landlord’s written approval and/or quote before any repairs can begin, so a time lag is oftentimes an inevitable part of the repair process. If you do not stick to any arrangements for the arrival of technicians, you will be responsible for any subsequent service charges.

If applicable, keeping up gardens and grounds is the responsibility of the tenant. Please do not keep any paper, bottles, flammables, cans or other rubbish stored around the premises.

Emergency Repairs

Emergency repairs will be accepted verbally. As per the Residential Tenancies Act 1997, Clause 60, “Urgent Repairs” are designated as follows:

    • A burst water service
    • A blocked or broken lavatory system
    • A serious roof leak
    • A gas leak
    • A dangerous electrical fault
    • Flooding or flood damage
    • A failure of gas, electricity or water supply to the residence
    • A failure or breakdown of any essential services to the resident for hot water, cooking, heating or laundering
    • Any damage that causes the residential premises to be unsafe or insecure

Tenants should note that they will be responsible for paying any non-emergency repair they saw to organising themselves.

Termination of the agency agreement

Your Residential Tenancy Agreement is a binding legal contract that provides protection for both you and your Landlord. If you have to, you can terminate the Residential Tenancy Agreement:

  1. If you intend to vacate at the end of your Residential Tenancy Agreement, you are required to give two weeks’ (14 days) written notice prior to the expiration of your of the fixed terms of your Tenancy Agreement. These 14 days must finish upon your lease expiry date.
  2. Once the term has expired, you are free to either continue living at the residence or vacate. If you intend to vacate, our office must receive written notice from you at least 3 weeks (21 days) prior to the vacating date.

If, due to unforeseen circumstances, the tenant must vacate prior to the expiration of the Residential Tenancy Agreement, the tenant must pay a break fee, designated as follows:

If the tenant terminates this agreement before the expiry of the fixed term and if clauses 41 and 42 regarding the break free are deleted (and, therefore, do not apply), subject to the parties' obligations to mitigate their losses:

  • the tenant must:
  1. reimburse the landlord for costs, fees and other charges and expenses in connection with such termination; and
  2. pay rent or compensation for an amount equivalent to rent until such time as the landlord finds a suitable replacement tenant or until the date on which the fixed term of the agreement has expired (whichever occurs first), and the parties agree that this clause 54.2(a) does not apply if the tenant terminates the residential tenancy agreement early for a reason permitted under the Residential Tenancies Act 2010;

On vacating the property you are required to leave the premises in a condition equal to the condition stated on the Condition Report provided to you at the commencement of your Residential Tenancy Agreement. The Property Manager will carry out a final inspection of the premises after you have vacated the property using the original inspection report as a comparison. A full bond refund will automatically be apply provided;

a. The final inspection is satisfactory and conditions agreed to
b. Rent is paid up to date 
c. Any water usage costs have been paid and (if appropriate)
d. There is no damage or cleaning required

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